Shipping Policy:

Fan Designs is pleased to provide FREE, insured shipping with each online purchase. Once an order has been placed, you will receive an automated confirmation reply. All in-stock items are shipped by United Parcel Services (UPS) within 72 hours. Items not available for immediate delivery are considered a "Special Order" and an estimated delivery time will be emailed to you within 24 hours of your online order. Most "Special Orders" are filled within three to four weeks.

You always have a choice in the way your fine jewelry is shipped:

Ground:
All online orders are shipped FREE, using United Parcel Service (UPS) Ground, unless you specify otherwise. Your package will arrive within three to six business days.

Second Day Air:
If you prefer to expedite your purchase, select United Parcel Service (UPS) Second Day Air for an upgrade fee of $20. Your package will arrive within two business days.

Overnight:
Can't wait to receive your new jewelry? Then, select our United Parcel Service (UPS) One Day Air service available for an upgrade fee of $35. Any order received before 12 Noon (CST) is shipped the same day and estimated to arrive within one to two business days depending on destination.

We know jewelry is often given for memorable occasions or to a special someone. That is why we want to help you create a wonderful surprise. All diamond and gold jewelry items will be received in a beautiful imprinted Fan Designs box; ready to be wrapped. Please feel free to Contact Us regarding any special request you may have with your purchase.

Please note there is a $10 shipping fee on any order under $70 and at this time we do not ship outside the United States.

Exchange and Credit:
At Fan Designs, we take great pride in our reputation for quality products at an exceptional value. If for any reason you are dissatisfied with your purchase, we will promptly issue a store credit or exchange the merchandise. However, if you decide to return a fine jewelry item, we ask that you do so within 14 days of the purchase date. “Special and Custom Orders” may not be returned. If an item is returned after the 14-day grace period, you may be subject to a 30% restocking fee.

When exchanging or returning an item, you are responsible for the cost of returning it to us. If we exchange an item of equal or less value, shipping is free of charge; however, if you want to upgrade your method of shipping or purchase additional items, you are responsible for any additional shipping costs. When returning an item for a store credit, you are responsible for the cost of shipping it to us. And, we are not able to reimburse you for any original shipping charges. If however, we inadvertently ship you an incorrect item, we will reimburse you for the cost of returning the merchandise to our office and you will not be charged for shipping replacement merchandise.

All returned merchandise must have a Return Authorization Number. Please call us at 800-235-4178 or 214-744-3241 to receive your number. If you prefer, you may also email us at: info@fandesigns.com. This RA Number must be written on the shipping label and the package must include the original invoice or a copy. We request your item be returned by using United Parcel Service (UPS) to the following address:

Privacy Policy:
Fan Designs believes our customers' trust is our most important asset. For that reason, we respect you as a customer and believe in protecting your privacy. We promise:

1. to safeguard all information you share with us.
2. to not lease, sell or distribute customer information to other businesses or individuals.
3. to limit the collection and use of customer information to the minimum required to deliver superior service.
4. to permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Policy will be subject to our normal disciplinary action.
5. to remove your name from our mailing list whenever requested by our customers.

In addition, we will monitor ourselves to ensure customer privacy is respected and will conduct our business in a manner that fulfills our promise where and whenever we do business.